When ministry leaders give credit to the team, everyone wins. Ministry teams are not about who is the most important player, but rather, how we're all functioning together.
Schultz could have accepted responsibility for the current success Starbucks is seeing, but rather, he sang the praises of his employees. There's wisdom in that type of leadership.
1. Schultz gives credit where credit is due. Instead of discussing his approach to leadership, he talked about how great the employees are. He put the attention and spotlight on them. He accepted none of the glory for himself. When ministry leaders give credit to the team, everyone wins. Ministry teams are not about who is the most important player, but rather, how we're all functioning together.
2. This CEO knows how important team is and puts key players into place. Team building is obviously of paramount important to Schultz. He realizes the value of team and understands that the right team will make or break any organization. Ministry leaders must know the skill sets, and spiritual gifts of team members in order to use them in the most effective way possible...all to benefit the team and those to whom we minister.
3. Schultz realizes that employees set the tone for the Starbucks experience. "The romance of the coffee bar, the sense of community, the coffee bringing people together, coffee as a conduit for conversation--that captivated me" (Barrons, December 3, 2012) he says when referring to how his dream for Starbucks began. Our ministry teams set the tone for the experience that people have when they come through our doors. When we remind our teams of this, we all win. When we all create an atmosphere that is welcoming, inviting, and says, "we genuinely care about you," we've created a win.
I love going into Starbucks. I love being able to know that no matter what Starbucks I'm entering, anywhere at any time, I will be treated the same...like I'm a friend. The teams running these storefronts know that they're valuable, know the role they play, and realize that they're creating the Starbucks brand of community.
How about you? How is your ministry like a Starbucks? Any other company you could compare your ministry to?